The Radisson Hotelss Website located at https://rewardsshop.radissonhotels.com/ is proposed by Radisson Hotels and operated by Valuedynamx Limited. Radisson Hotels provides access to this site. Radisson Hotels provides a free service through the site to members of the Radisson Rewards ("Members") that allows members to receive Radisson Rewards Points ("Points") for purchases of qualifying goods and services made at participating online stores ("retailers") when those purchases are made through the Site ("Website"). These terms and conditions are for the benefit of and are separately enforceable by Radisson Hotels. Radisson Hotels may at any time, publish and enforce any additional terms and conditions they feel necessary in relation to the operation of the Radisson Hotels Website.
The allocation of Points in relation to the purchase of goods and services on the Radisson Hotels Website is made in accordance with these terms and conditions, and any additional conditions published by or on behalf of Radisson Hotels from time-to-time through this Programme or through the Radisson Hotels terms and conditions available on https://radissonhotels.com/. These terms and conditions are subject to change and reference should be made to the applicable terms and conditions before purchasing.
Radisson Hotels is not responsible for products and services offered by retailers for sale on the Radisson Hotels Website or the content or availability of any third party websites that link from the Radisson Hotels Website, including the websites of retailers.
Anyone can access and browse through the Radisson Hotels Website. In order to earn Points, you must be a Radisson Hotels Member, and be logged onto the Radisson Hotels Website to access the retailers' websites via links from the Radisson Hotels Website. You cannot earn Points for purchases that you make prior to logging onto the Radisson Hotels Website.
You agree to the use of cookies to track and record purchases made by you at the Radisson Hotels Website. It is your responsibility to ensure that cookies are enabled in your Internet browser and that the security settings allow the use of cookies. All personal information will be dealt with in accordance with the Radisson Hotels Website Privacy Policy.
Points may only be earned by purchasing goods and services from retailers at the Radisson Hotels Website from the date that the retailer becomes available at the Radisson Hotels Website.
Points may not be redeemed for the purchase of goods and services through the Radisson Hotels Website.
Points earned from purchases will be credited to the user's Points account. Points can not be earned from purchases made directly with a retailer. You must log on to the Radisson Hotels Website through your Points account and visit a retailer's website from the Radisson Hotels Website prior to making a purchase.
Points will be credited to your Points account within 48 hours after your purchase has been approved by the retailer to Radisson Hotels. It takes 45-60 days for a retailer to acknowledge and approve purchase and 90 to 120 days after you've completed your stay for hotel or travel bookings. Where there is any exceptional delay on the part of the retailer, this is not something for which Radisson Hotels is liable but Radisson Hotels will use all reasonable endeavors to credit the Points to your Account with minimum delay.
Your purchases are tracked and reported back to Valuedynamx Limited by the Retailer. Valuedynamx Limited or Radisson Hotels is not responsible for any errors or delays in reporting transactions. Valuedynamx Limited and Radisson Hotels will, however, use all reasonable endeavors to ensure correct reporting by retailers though we cannot accept liability if they fail to do so.
Should a retailer delay payment or cease trading, Radisson Hotels will make every effort to recover your Points however we make no guarantees until funds have been received from the retailer, their agents or any party acting on their behalf.
Radisson Hotels may stipulate the calculation of Points per Euro spent or allocate fixed Points in relation to activity at the Radisson Hotels Website.
Radisson Hotels may at any time, vary the method or procedure for the calculation of Points.
The amount of Points earned on your Radisson Hotels Website transactions will be credited to your Points account. You can check your mileage balance by logging on to Your Account.
Following a purchase, Points earned will be posted as "Pending" by the retailer.
Once the purchase is approved by the corresponding retailer, Points will be credited to Member's account within 48 hours. Pending and approved transactions are the sole responsibility of the retailer from whom a purchase is made. Radisson Hotels does not warrant any time frame for the approval of a purchase through the Radisson Hotels Website.
If a purchase is cancelled or goods are returned to a retailer, the pending Points allocated for the purchase will be cancelled. The pending Points will then be cancelled in your Radisson Hotels account. Once transactions have been approved, Points will be transferred to your Points account.
Points earned through the Radisson Hotels Website can be cancelled for a number of reasons. Retailers do not provide the exact reason for cancellation to Radisson Hotels. This non-exhaustive list contains the most common reasons why a transaction is cancelled:
Member returned the product to the retailer or cancelled their service.
Member last clicked to the retailer's website didn't come from Radisson Rewards Shop.
Member used a promotional discount voucher to make their purchase and that voucher was not found on Radisson Rewards Shop.
Member used a 'refer a friend' or similar type incentive by the retailer.
Member already had items in the retailer's shopping basket and did not start a fresh session when making their purchase.
Member cleared their cookies/web history before making their purchase or has some kind of pop-up/ad blocking software that can affect tracking.
Member's new registration with the retailer has not be deemed as genuine by the retailer.
Member's payment failed or didn't meet the requirements of the retailer's credit check.
Member completed or modified their purchase by telephoning the retailer.
Member's purchase didn't meet the retailer's Terms & Conditions.
Should Radisson Hotels, retailers or our partners suspect fraudulent or suspicious activity in relation to your Points account, Radisson Hotels may place your account on hold or suspend transactions. In the case of any failure by Member to follow these Terms and Conditions or any other fraud or abuse related to the Programme, including but not limited to your engaging in a pattern of returning or cancelling products or services after the corresponding Points have been credited or purchasing products with the intent of reselling as determined by us in our sole discretion, we and our partners reserve the right to make any adjustments to your Account at any time and to take appropriate administrative or legal action. In such a case, some or all of your Points earned through the Programme may be forfeited.
Members that choose to access the Radisson Hotels Website do so at their own risk. Radisson Hotels is not responsible for any failure in communication between Radisson Hotels, retailers, or you.
Protect your private information in public areas by logging out and closing all browsers once you've finished browsing the Radisson Hotels Website.
Where permitted by law, Radisson Hotels excludes liability to you for any direct or indirect loss, damage or expense arising from your use of the Radisson Hotels Website – regardless of whether the same arose from negligence, breach of contract or otherwise, and regardless of whether or not Radisson Hotels has any control over circumstances in relation to the claim.
All information and data displayed on the Radisson Hotels Website by Radisson Hotels or retailers is offered for informational purposes only, and is binding only to the extent that the contents of any such information or data are expressly incorporated in writing in these terms and conditions.
All purchases of goods and services at the Radisson Hotels Website will be subject to the terms and conditions of the retailer from which they are purchased, including, and not limited to delivery and return policies. If you have any questions or complaints regarding your purchase you must contact the retailer directly.
Warranties, if any, are provided by retailers and not Radisson Hotels. Radisson Hotels accepts no liability for defects in the quality or condition of goods and makes no claims or warranties as to the delivery of goods or services to the extent permitted by law.
Points will not be awarded on the purchase of gift vouchers or purchases made using gift vouchers, which for avoidance of doubt includes gift cards, gift certificates or on VAT, sales, use, excise or other applicable taxes, and delivery charges.
Any links to other websites are provided merely as a convenience to the users of this Site. Radisson Hotels has not reviewed all of these other websites, has no responsibility for the content of such other sites, shall not be liable for any damages or injury arising from any such content, and does not endorse or make any representations about these websites, any information or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of these other sites linked to this Site, you do so entirely at your own risk. The proposal, presentation, purchase, sale, and distribution of goods or services are transactions conducted by the Retailers with the user of the Website. TO THE EXTENT PROVIDED BY LAW, Radisson Hotels AND ITS AFFILIATES, DIRECTORS, AND EMPLOYEES DISCLAIM ANY AND ALL WARRANTIES AND LIABILITY FOR SUCH TRANSACTIONS, GOOD, AND SERVICES SINCE THESE ARE CONDUCTED WITH AND PROVIDED BY PARTIES INDEPENDENT OF Radisson Hotels. THE USER OF THIS SITE ACKNOWLEDGES SUCH DISCLAIMER. IN NO EVENT WILL Radisson Hotels OR ITS AFFILIATES, DIRECTORS, AND EMPLOYEES BE RESPONSIBLE FOR INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES REGARDLESS OF THE BASIS OF THE CLAIM AND WHETHER OR NOT IT WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, TO THE EXTENT PROVIDED BY LAW, Radisson Hotels AND ITS AFFILIATES, DIRECTORS, AND EMPLOYEES DISCLAIM ANY AND ALL WARRANTIES AND LIABILITY FOR SUCH TRANSACTIONS, GOOD, AND SERVICES SINCE THESE ARE CONDUCTED WITH AND PROVIDED BY PARTIES INDEPENDENT OF Radisson Hotels. THE USER OF THIS SITE ACKNOWLEDGES SUCH DISCLAIMER. IN NO EVENT WILL Radisson Hotels OR ITS AFFILIATES, DIRECTORS, AND EMPLOYEES BE RESPONSIBLE FOR INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES REGARDLESS OF THE BASIS OF THE CLAIM AND WHETHER OR NOT IT WAS ADVISED OF THE POSSIBILITY.
Any information provided by you in connection with use of the Site: (a) shall not be false, inaccurate or misleading; (b) shall not be obscene or indecent; (c) shall not contain any viruses, Trojan horses, worms, time bombs, spiders, or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; (d) shall not infringe on any Radisson Hotels or third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (e) shall not be defamatory, libellous, unlawfully threatening or harassing; and (f) shall not create liability for the Site or cause us to lose the services of our Internet service providers or other suppliers. You may not take any action that imposes an unreasonable burden upon the infrastructure used to support the Site, including but not limited to unsolicited e-mail, also called spam.
We periodically schedule system downtime for maintenance and other purposes. Unplanned system outages also may occur. Radisson Hotels shall have no liability whatsoever for the resulting unavailability of the Site or for any loss of data or transactions caused by planned or unplanned system outages or the resultant delay, mis-delivery or non-delivery of information caused by such system outages, or any third party acts or any other outages of web host providers or the Internet infrastructure and network external to the Site.
Should any user respond to Radisson Hotels, any of its employees, agents, partners, or others through the Site, via e-mail, message boards, or otherwise, with any information including, but not limited to, feedback, questions, requests, opinions, comments, suggestions, or the like regarding the content of the Site, or services or any other information ("User Feedback"), such information shall be deemed to be non-confidential and Radisson Hotels shall have no obligation of any kind with respect to such information. Radisson Hotels shall be free to reproduce, use, disclose and distribute the information to others without limitation and shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever to the extent not prohibited by law. You acknowledge, consent and agree that as operator of the Site, Radisson Hotels may access, preserve, and disclose User Feedback if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the Agreement; (c) respond to claims that any User Feedback violates the rights of third-parties; (d) respond to your requests for customer service; or (e) protect the rights, property, or personal safety of the Site, its users and the public.
This Site does not knowingly collect any personal information from children under the age of 13. If you are under 13, you agree that you will not provide personal information about yourself to us through the Site.
UNDER NO CIRCUMSTANCES SHALL Radisson Hotels, THEIR PARTNERS, CONTRIBUTORS, AGENTS, EMPLOYEES, OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM: (I) THE USE OF OR INABILITY TO USE THE SITE; (II) ANY INACCURACIES OR OMISSIONS IN THE CONTENT; (III) USE OF THE CONTENT; (IV) THE COST OF PROCURING SUBSTITUTE MERCHANDISE, ADVICE AND SERVICES RESULTING FROM USE OF THE SITE; (V) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (VI) STATEMENTS, ADVICE, WARRANTIES, GUARANTEES OR CONDUCT OF Radisson Hotels. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, ADVICE, MERCHANDISE, GOODS AND SERVICES AVAILABLE THROUGH THE SITE. IN NO EVENT SHALL Radisson Hotels TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS EXCEED THE LESSER AMOUNT OF ANY FEES PAID TO THE SITE, IF ANY, FOR THE USE OF THE SITE BY YOU OR $1.00. BECAUSE SOME STATES MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE LEAST AMOUNT PERMITTED BY LAW. THE LIMITATIONS OF LIABILITY PROVIDED IN THIS AGREEMENT INURE TO THE BENEFIT OF Radisson Hotels, AND THEIR AFFILIATES, PARTNERS, CONTRIBUTORS, OFFICERS, DIRECTORS, EMPLOYEES, ASSIGNS, ATTORNEYS AND AGENTS.
We may immediately issue a warning, suspend or terminate your access to the Site for breach of this Agreement (or any other agreement or policy incorporated by reference hereto), or for any other reason in our sole discretion.
Any claim for missing Points must be made to us in writing within 60 days of your purchase. All claims are resolved by us at our sole discretion.
